Licensing and Support

Software Assurance

Our software assurance provides you peace of mind in the event of any problems. Our Spielberg software assurance support package has been specially designed to ensure you the best possible technical support after purchasing our software. Downtimes are minimized, and the efficiency gained by using our products is not put at risk.

With valid software assurance, regular updates and upgrades are available for all current versions, plus support hotline via authorized distributors, support call history and optional diagnosis via remote access.

Spielberg maintains support for older versions of the software until three years after discontinuation of the software.

View Discontinued Versions

We announced the withdrawal of support for the FileDirector version 2.7 at the end of October/2016, FileDirector version 3.0 at the end of September/2018, FileDirector version 3.1 at the end of April/2019 and FileDirector version 3.2 will be the end of November/2019.

For the following versions support was or will be discontinued. If you are considering updating to a current version of the software, we can offer special terms and conditions for this.

ScanFile

  • ScanFile version 2
  • ScanFile version 3
  • ScanFile version 4
  • ScanFile 2000 – version 5
  • ScanFile 2002 – version 6
  • ScanFile 2003 – version 7
  • ScanFile Version 8

FileDirector

  • FileDirector version 1
  • FileDirector version 1.5
  • FileDirector version 2.0
  • FileDirector version 2.5
  • FileDirector version 2.6
  • FileDirector version 2.7 from 11/2016
  • FileDirector version 3.0 from 10/2018
  • FileDirector version 3.1 from 05/2019
  • FileDirector version 3.2 from 12/2019

We offer extensive support services – within certain constraints. We regret that we are unable to help with the following:

  • User training or administrative tasks;
  • Virus removal and/or rectifying any damage caused by viruses or other errors
  • Check, backup and recovery of databases and the associated data;
  • On-site services relating to problems arising through administrative error (including loss of data) or problems covered as part of a training event.

FileDirector Licensing

Each FileDirector server installation is activated using a license file, which contains the name of the licensee, the licence options, serial number and specific server parameters.

The serial number is a unique, 25 character code, which is supplied upon purchase of a FileDirector system. Enter this number when running GetSiteCode.exe. This will produce a SiteCode file, serialnumber.fds. For more information about licensing, please refer to the manual – chapter Licensing.

Remote Support 

Remote support is the perfect solution when you need immediate assistance, or if there are problems with a Spielberg component installed in one of your foreign branches. Our specialists can solve problems remote – only an internet connection is required.

Remote support is free for you if your system is under valid software assurance. All you need to do is to contact our support team and they will provide a six-digit PIN code. This code is valid for 20 minutes or for the duration of a remote session. The code permits download of a special support program so that our specialists can check your system, if necessary, configure it.

Remote access is possible on practically all Windows PCs. No changes to the security settings on the PC, or even to the network and IT security infrastructure, are required for this to operate.

Simply contact our support team to request remote support.

(Application will download to your PC)

UK Remote Support

Remote support tool that enables instant, secure, and trouble-free connections between remote computers over the web. Allowing our support team to, diagnose, and fix remote desktops without pre-installing software.

LogMeIn – REMOTE SUPPORT

Please enter your 6-digit PIN-Code:

Support Helpdesk

Provide prompt and professional problem resolution. Serve as the primary point of contact for customers seeking problem resolution for supported software.

Contact us via email:
support@spielbergsolutions.com

Regional Contacts

D / A / CH - Region

Germany flagAustria flagSwitzerland flag

EAGLE Documents GmbH
Carl-Peschken-Straße 5a
47441 Moers / Hülsdonk
Germany
Phone: +49 (0) 2841 1730700
Fax: +49 (0)2841 1730729
Markus Lindemann
Mobile: +49 (0)151 23078424
m.lindemann@eagle-documents.de
www.eagle-documents.de

Africa

South Africa flag
Smart Office Connexion S.A.
820 16th road
Midrand
Johannesburg
Gauteng
South Africa
Phone: +27 11 392 9281
Fax: +27 86 508 7739
kevinh@oep.co.za

Asia

China flag
Active e-Solution Ltd
Room 1406
14/F Hualian Building
No 2008 Shennan Road C
Shenzhen
Guangdong Province
518033
China
Phone: +86 755 83667289 ext. 232
Fax: +86 755 83667907
sz.sales@active.com.hk
www.active-china.com.cn

China flag
Active e-Solution Ltd
Room U2
8/F Zengze Building
1590 Yan An Road (W)
Shanghai
200050
China
Phone: +86 21 62808685
Fax: +86 21 62807551
sz.sales@active.com.hk
www.active-china.com.cn

China flag
ScanFile Solution
Room 8E Jinsong Building
Tianan CyberPark
Chegongmiao
Shenzhen
China
Phone: +86 755 83891109
Fax: +86 755 83890966
scanfile@21cn.com

Hong Kong flag
Active e-Solution Ltd
Unit 2602, 26/F, Yen Sheng Centre,
64 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong
Phone: +852 29693232
Fax: +852 26900032
sales@active.com.hk
www.active.com.hk

Hong Kong flag
ScanFile Solution
Unit K G/F Everest Ind Centre
396 Kwun Tong Road
Kowloon
Hong Kong
Phone: +852 2481 1055
Fax: +852 2481 1077
scanfile@21cn.com

Hong Kong flag
GSL Technology International Ltd.
Unit A, 22/F., Roxy Industrial Centre
58-66 Tai Lin Pai Road
Kwai Chung
Hong Kong
Telephone: +852 2420 6233
www.gsltech.com.hk

India flag
Rincon India Solutions PVT. Ltd.
Mumbai Office
G-10/206
Mahim Industrial Estate
Off Mori Road
Mahim
Mumbai – 400016
India
Phone: +91-93210 64487
sales@rincon.co.in
www.rincon.co.in

India flag
Rincon India Solutions PVT. Ltd.
Bengaluru Office
#2E, Alsa Glenridge
32, Langford Road
Bengaluru – 560025
India
Phone: +91-93210 64487
sales@rincon.co.in
www.rincon.co.in

India flag
Rincon India Solutions PVT. Ltd.
Dehli Office
Office #305, 3rd Floor, DDA Building #1
District Centre
Janakpuri, New Delhi – 110058
India
Phone: +91-93210 64487
sales@rincon.co.in
www.rincon.co.in

Japan flag
EIKO Co. Ltd.
F118, 3-85-6 Mutsukawa
Yokohama
Minami-ku
232-0066<
Japan
Phone: +81 45 715 0308>
Fax: +81 45 715 0318
info@eiko-co.com
www.studio.co.jp/scanfile

Europe

UK flag
Spielberg Solutions Ltd
Unit 11
Basepoint Business & Innovation Centre
Metcalf Way, Crawley
West Sussex
RH11 7XX
UK
Phone: +44 1293 228580
info@spielbergsolutions.com
Spielberg Solutions Ltd

France flag
EFALIA
49 Avenue de la République
69200 Venissieux
France
Phone: 04 72 51 77 55
contact@efalia.com
www.efalia.com

Netherland flag
FileDirector | DMS
Torckpark 21
6701 EE Wageningen
Netherlands
Henk-Jan van Duijn
Phone: +31 6 457 65 809
henkjan.vanduijn@filedirector.nl

North and Central America

USA flag
Active Data Systems
4828 E. 57th Street
Sioux Falls
SD 57105
USA
Phone: +1 605 335 5906
info@activedatasystems.com
www.activedatasystems.com

Canada flag
Active Data Systems
4828 E. 57th Street
Sioux Falls
SD 57105
USA
Phone: +1 605 335 5906
info@activedatasystems.com
www.activedatasystems.com

Panama flag
FROST, Inc.
World Trade Center
Apartado Postal 1222-0832
Panamá
Rep. de Panamá
Phone: +507 (214) 9797
Fax: +507 (214) 8788
sales@frostsa.com
www.frostsa.com

Puerto Rico flag
Systronics Inc.
PO Box 194030
San Juan
Puerto Rico 00919-4030
Phone: +1 787 758 6800
Fax: +1 787 766 1033
benjamin.soto@systronics-pr.com
www.systronics-pr.com

Australia

Australia flag
Spielberg Solutions Australia Pty Ltd
Suite 34, Ground Floor
50 St. Georges Tce.
Perth WA 6000
Australien
Phone: +61 1300 660 173
sales@spielbergsolutions.com.au
www.spielbergsolutions.com.au

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